1. Call Keglerzonline at (205) 563-2185 OR email Keglerzonline at info@keglerzonline.com.

2. The customer is responsible for the shipping of the product. Keglerzonline cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.

3. Once the product is received and inspected, the manufacturer or Keglerzonline will ship the replacement item. If the defect happens within the first 6 months of use, Keglerzonline will cover the shipment of the replacement item. Warranty claims after 6 months will be assessed shipment fees for the replacement item.

4. Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, a similar product will be shipped. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with Keglerzonline.

5. Drilling charges are not covered under the warranty.