1. Keglerzonline has a 30-day exchange policy from the date of delivery.

2. Return shipping costs are the responsibility of the customer. Keglerzonline cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.

3. With the exception of shoes, if a product is returned for an exchange and is not defective then a 15% restocking fee will apply. This fee will be charged to the credit card used on the original order or through the original payment method.

4. For shoe exchanges there is no restocking fee but a $5.00 reship fee will apply. This fee will be charged to the credit card used on the original order or through the original payment method.

5. All products returned for an exchange must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.

6. All exchanges must include the original manufacturer's packaging as well as protective packaging. See image below.

 

 

 

 

 

 

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7. If a customer refuses a package with the shipping company without being authorized by Keglerzonline to do so, and the contents of the package being refused are identical to the items ordered by the customer, Keglerzonline reserves the right to charge to the customer any fees incurred by the said shipping company.

8. Unfortunately, we cannot accept exchanges of discontinued or closeout merchandise.

9. Customized items, such as apparel, cannot be exchanged.

10. Return Credit / Exchange Time Frame: Upon receipt of your return please allow up to 2 weeks to receive a return credit (if applicable) and up to 3 weeks to receive your exchange.